Privacy Policy
Last updated: 21 September 2026
This policy explains how TryStudios handles information when customers book studios and when studio teams manage their listings.
Information we collect
- Account details such as name, email, phone number, sign-in provider and profile photo when available.
- Booking details such as studio, branch, date, time, selected package, add-ons, guest count, notes and booking status.
- Studio listing details added by studio owners or platform admins, including photos, prices, hours, amenities, contact details and team access.
- Basic technical information needed to keep the service secure, diagnose errors and improve reliability.
How we use information
- To create and manage bookings, show availability, send booking updates and keep a record for the customer and the studio.
- To let studio owners and approved team members manage listings, messages, invoices and manual bookings.
- To provide customer support, investigate reports and protect the platform from abuse or unauthorized access.
Payments
- Payment processing is handled by payment providers. TryStudios stores booking and transaction status, but does not store full card numbers.
- Refund and payment support may require us to use booking references and gateway transaction identifiers.
Sharing
- Booking information is shared with the studio you book so they can prepare and manage the session.
- We may share the minimum required information with service providers such as hosting, authentication, payment, maps, messaging or email providers.
- We do not sell personal information.
Security and retention
- We use access controls and operational safeguards to protect account, booking and studio data.
- Information is kept for as long as needed to operate the service, comply with obligations, resolve disputes and maintain booking records.
Your choices
- You can contact us to request help with your account, booking records, or studio listing information.
- Some records may need to be retained when they are tied to payments, invoices, support cases, fraud prevention or legal obligations.
Questions
For privacy questions, account help, or data requests, contact TryStudios support.